95% of respondents said they had reported snags to their builder since move in, and 71% said the number of snags was in line with or less than what they had expected.81% said they were satisfied with the service provided by the builder after move in.On the design of new build homes, 92% of respondents were satisfied by the internal design of their home, and 84% with the external design.This is despite the severe supply chain issues that the industry has faced, due to the hangover from the pandemic coupled with the war in Ukraine. 77% said they were satisfied that their home was completed on time.78% also said they were satisfied with the standard of finish in their home. 88% of respondents said they were satisfied with the quality of their home.The industry achieved a Net Promoter Score of 42 from the survey, up 13 points in the last three years.
For the key question on which the company star ratings are based, 90% of respondents said that they would recommend their builder to a friend, the third year in a row that this score has been 90% or above.
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